Terms & Conditions

1. Monthly service and plans

The Standard plan costs $30 per month and the Extra Hotspot plan costs $35 per month, per line. Both include unlimited talk, text, and high-speed smartphone data on T-Mobile's 5G and 4G LTE network. Standard includes 5 GB of high-speed hotspot data and Extra Hotspot includes 50 GB of high-speed hotspot data. After the high-speed hotspot allowance, hotspot service remains unlimited at 3G speeds. The hotspot limits do not limit the high-speed data used directly on your phone. Coverage, congestion and network-management policies may affect performance; the $30 and $35 recurring monthly plan prices include taxes and carrier fees. Devices, optional passes and out-of-plan usage are separate charges.

2. Devices and number transfers

You must use an unlocked device compatible with T-Mobile's network. A phone purchase is not included. You may request transfer of an eligible number or a new number, subject to review and carrier rules.

3. Payment and cancellation

Monthly payment is due on the 1st of each month. If service begins midmonth, your first bill is prorated for the remaining days until the 1st. After that, the full $30 or $35 monthly plan price is due on the 1st. An approved recurring payment arrangement is required. Secure automatic credit/debit card payments can be set up through Square. Zelle and PayPal are also accepted subject to a separately approved recurring-payment arrangement. Billing start dates and any one-time charges must be disclosed before authorization. You are responsible for monthly payments and separately billed charges, including international calls or passes. You may request cancellation at any time using the service-request form or by emailing phoneplan613@gmail.com. Customer-requested cancellation takes effect at the end of your current paid monthly billing period. Service continues through that period; unused days are not refunded. Charges already incurred remain payable. We will confirm your service end date and recurring-payment cancellation.

4. Mexico, Canada and international use

Both plans include unlimited talk and text to/from the U.S., Mexico, and Canada. When in Mexico or Canada, unlimited data at speeds up to 128 kbps is included. In most other eligible countries, unlimited international texting and data roaming at speeds up to 128 kbps are included. Eligible roaming voice calls are 20¢ per minute, billed separately, except for included Mexico/Canada calling benefits. International calls placed from the U.S. to destinations beyond Mexico and Canada are not included and may incur additional charges. Confirm country eligibility, roaming exceptions and rates before traveling.

4a. Optional international travel passes

You may separately request a 1-day pass for $10 per line (up to 24 hours, 2 GB high-speed data), a 10-day pass for $35 per line (up to 10 days, 5 GB high-speed data), or a 30-day pass for $50 per line (up to 30 days, 15 GB high-speed data). Each pass includes mobile hotspot within its high-speed data allowance, unlimited calling and texting in eligible international roaming countries (including calls to the U.S.), and reduced-speed data after the high-speed allotment is exhausted for the remainder of the pass period. These passes are not part of the recurring $30 or $35 monthly plan. Requests are subject to eligible destinations and confirmation of activation and charges; submitting a pass request alone does not activate a pass or authorize an immediate charge.

5. Number transfers

If you ask to transfer a phone number, you authorize Phone Plan 613 to coordinate the transfer using information you provide. You are responsible for providing accurate account details and a current transfer PIN. Do not cancel the existing service before the transfer is complete. Porting eligibility, timing, and successful completion depend on the existing carrier, the new service, and applicable rules.

6. Service requests and account security

Requests to replace SIMs, change numbers, transfer lines, or make sensitive account changes may require identity verification. Never include passwords or transfer PINs in a general support message. Phone Plan 613 may use a designated carrier representative for account assistance.

7. Service availability and support

Coverage, speeds, compatibility, support response time, and activation are not guaranteed. Applications may require review and are not accepted until approved. To report a billing error or service problem, use the service-request form or email phoneplan613@gmail.com. Include the affected line, billing month and a description of the issue; do not send passwords or transfer PINs. We review the relevant payment and carrier records and explain any correction. Verified billing errors will be corrected, including a refund or credit where due. Requests for outage or other discretionary credits are reviewed case by case and may depend on carrier findings. Submitting a request does not guarantee a discretionary credit. This process does not limit rights available under applicable law.

8. Contact

For questions about your plan, charges, or cancellation, contact phoneplan613@gmail.com. Phone Plan 613 is independently operated and is not T-Mobile's official retail website.